SERVICE DEPARTMENT

“ ” Everyone at Genesis of East San Antonio was very friendly, polite and helpful. The sales consultant I dealt with, Eulia Niebres, worked diligently to find the perfect car for me, matching all of my desired options. Very satisfy all around experience.

“ ” My purchasing experience was great. There were no surprises or added cost /options involved, no hazzle.

“ ” Our Sales Representative Diego Nelson, really helped my wife and I with the overall car buying experience. He was patient, knowledgeable and professional and exceeded our expectations. He helped us to find the ‘best fit’ vehicle that met our value standards as well as our budget in a time...

“ ” The service advisor went above and beyond dealing with my original issue problem , working with the technicians and the Genesis technical team , they found the root of the problem and corrected that also. I am very pleased with Genesis San antonio East.

“ ” ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had a great experience buying my truck, and I especially want to highlight the outstanding service I received from Danny. From the beginning, he was respectful, patient, and genuinely helpful. He took the time to explain everything clearly and never...

“ ” First service received and all is well used the concierge service. The woman was delightful. No call that there were any particular problems. I love my car!

“ ” Great service! Met me at my car! Nice space to continue to work on my computer and was out within an hour !! I will always get my oil change and any service that my Genesis need!! Thank you for being very professional!

“ ” Kaitlyn serviced me and my Genesis g90 with superior care, knowledge, and kindness. The service department was clean and professionally administered. Thank you Kaitlyn.

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“ ” The service rep Todd was very helpful keeping me informed of repairs and timelines. The repairs took over a week and Todd secured a loaner car so there was no downtime with work.

“ ” Great service.

“ ” Prompt, polite Took a long time to get car delivered back to me

“ ” Amy was excellent and everything wentvsmoothly and quickly. All the managers were very nice and helpful too. The car is terrific

“ ” Don’t trust the bad reviews. We first went to the Genesis dealership on the west side (which had better ratings), but this location turned out to be far better. The other dealership never sat us down, didn’t seem to know much about the vehicles, and overall wasn’t helpful. While the west side...

“ ” Great customer service

“ ” I brought my Genesis in for a tire rotation and oil change. It was easy to make an appointment. When I arrived, I was taken immediately. The service was completed in a reasonable amount of time. Employees were pleasant to work with.

“ ” Always great service. Polite courteous service technicians.

“ ” Great customer service

“ ” Once again, I was fortunate enough to work with Andrew Duran. He told him I was considering a Genesis GV70. As always, he went above and beyond to help my husband and I by providing only the best customer service we've received in a long time. If everyone was as kind, patient and sincere as Andrew,...

“ ” We appreciate genesis 5 star customer service, from entering the door until finally sale with Rushson in finance.

“ ” Had to wait 2.5 hrs for an oil change. Had it not been for the amicable staff, I would've been complaining.

“ ” Chose this location because of the larger inventory or Genesis vehicles. I was treated well and my salesman, Logan was very attentive, kind, and respectful to me as a longtime Hyundai customer.

“ ” Way better than Genesis of Northwest

“ ” Service was great. Salesman was great with lots of knowledge on cars. Financing team did a good job with giving options on loans. Overall great experience... thank you. For my GV70

“ ” I had an amazing experience with my car salesman, Andrew Duran. He was incredibly informative, professional, and attentive to everything I was looking for in a vehicle. Andrew made sure to explain all the key features of my new GV80, and he ensured the car was showroom ready when I drove it off the...

“ ” Visited 2 other dealerships but ultimately decided to purchase from Genesis of East San Antonio. This dealership had more inventory to choose from and I was able to find the perfect vehicle. The buying experience was pretty straightforward. My sales rep, Justin was very pleasant to work with. He...

“ ” I absolutely love my GV80 Coupe !!! My salesman Mr. Gordon was patient, personable , knowledgeable and provided one of the very best car buying experiences I have ever had! The finance manager was just a wonderful and worked hard to get me the payment I felt comfortable with . So please don’t...

“ ” The service staff is always friendly,courteous, and professional. Very efficient and timely. The coffee is soo good. Spacious and comfortable waiting area.

“ ” This visit to the service department was excellent! IMHO they went above and beyond to resolve my issue. It was resolve quickly and the customer service from the service advisor was exceptional!

“ ” The customer service was personable and the servicing of my vehicle was great. We are highly satisfied.

“ ” I took my gv80 to World Car / Genesis of East San Antonio for maintenance and honestly everyone, they stand out in my opinion. The scheduling wait to get in was very reasonable and my overall experience was good. I do recommend genesis owners take their vehicle there for future services. I do have...

“ ” Saleswoman was very helpful answering our questions and friendly.

“ ” I recently bought a new Genesis V70 SUV. The salesperson, Gordon, “Sir Charles,”, was very attentive throughout the process. There were little things that I really had to go through that I would not expect when buying a luxury vehicle. I was told that items sold with the vehicle would not be...

“ ” Let me begin by saying my wife and I love our new GV70 we purchased in October. However, the service has been terrible. They now have struck out with me and I’ll be taking our vehicle to the other dealership about an hour away. It began when I scheduled our first oil change for 7:30. When I...

“ ” Headlight assembly went bad on my G70 with 60k miles. They wanted $3000 for a new one and almost $800 to install. Found one on my own for $300 and installed it myself in 30 minutes. What a joke.

“ ” Yall should be ashamed of putting people in these vehicles with no loaner available when they break down. Yall suck

“ ” Tried to give the World car brand a shot 6 years later same horrible service. Walked the parking lot twice entered the show room twice with not one person to greet or acknowledge me. I know some were busy but I understand all dealership have plenty of inventory. I'll be heading to Boerne to make...

“ ” Stay Away !!!!!

“ ” Like most of the other reviews, this dealership does indeed try to scam you out of your warranty. I went in for a routine oil change, and I’m still under the complimentary oil change warranty. When I pointed that out, the gentlemen in the service department said they aren’t supposed to look up...

“ ” The service manager Paul is as clueless as it gets

“ ” This place is a disgrace to Genesis.

“ ” STAY AWAY!!! If you are a Genesis owner I would do your best to stay away from this place. They will try to not honor your warranty. PLEASE GO TO Genesis of Northwest San Antonio instead as they are an actual Genesis dealership and save yourself the headache. I went to get my horn replaced for the...