2025 Genesis GV80 3.5T Prestige Overview near Boerne, TX

“ The service advisor went above and beyond dealing with my original issue problem , working with the technicians and the Genesis technical team , they found the root of the problem and corrected that also. I am very pleased with Genesis San antonio East. ”

“ ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had a great experience buying my truck, and I especially want to highlight the outstanding service I received from Danny. From the beginning, he was respectful, patient, and genuinely helpful. He took the time to explain everything clearly and never made me feel pressured. The entire process felt honest and straightforward. What truly made this experience special was his kindness and professionalism. You can tell he truly cares about helping people, and that makes a big difference when making such an important purchase. I highly recommend working with Danny if you’re looking for great service and a smooth, stress-free experience. 100% recommended. ”

“ First service received and all is well used the concierge service. The woman was delightful. No call that there were any particular problems. I love my car! ”

“ Great service! Met me at my car! Nice space to continue to work on my computer and was out within an hour !! I will always get my oil change and any service that my Genesis need!! Thank you for being very professional! ”

“ Kaitlyn serviced me and my Genesis g90 with superior care, knowledge, and kindness. The service department was clean and professionally administered. Thank you Kaitlyn. ”

“ : ) ”

“ The service rep Todd was very helpful keeping me informed of repairs and timelines. The repairs took over a week and Todd secured a loaner car so there was no downtime with work. ”

“ Great service. ”

“ Prompt, polite Took a long time to get car delivered back to me ”

“ Amy was excellent and everything wentvsmoothly and quickly. All the managers were very nice and helpful too. The car is terrific ”

“ Don’t trust the bad reviews. We first went to the Genesis dealership on the west side (which had better ratings), but this location turned out to be far better. The other dealership never sat us down, didn’t seem to know much about the vehicles, and overall wasn’t helpful. While the west side may have a nicer building, the staff here were on a completely different level. We worked with Nick, one of the managers, and he was amazing. He helped us find exactly what we were looking for, knew the model inside and out, and walked us through all the features once we got into the car. He wasn’t pushy at all—just genuinely focused on helping us. Highly recommend! ”

“ Great customer service ”

“ I brought my Genesis in for a tire rotation and oil change. It was easy to make an appointment. When I arrived, I was taken immediately. The service was completed in a reasonable amount of time. Employees were pleasant to work with. ”

“ Always great service. Polite courteous service technicians. ”

“ Great customer service ”

“ Once again, I was fortunate enough to work with Andrew Duran. He told him I was considering a Genesis GV70. As always, he went above and beyond to help my husband and I by providing only the best customer service we've received in a long time. If everyone was as kind, patient and sincere as Andrew, we'd all be a lot better off. I'm enjoying my 2026 GV70 (and my husband is enjoying his 2026 Palisade ((which we bought the week before with the help of Andrew)). I have bought many vehicles in my life time and both times working with Andrew has been the BEST! Thank you my fellow Veteran! Thank you for providing outstanding customer service! Keep up the great work! ”

“ We appreciate genesis 5 star customer service, from entering the door until finally sale with Rushson in finance. ”

“ Had to wait 2.5 hrs for an oil change. Had it not been for the amicable staff, I would've been complaining. ”

“ Chose this location because of the larger inventory or Genesis vehicles. I was treated well and my salesman, Logan was very attentive, kind, and respectful to me as a longtime Hyundai customer. ”

“ Way better than Genesis of Northwest ”

“ Service was great. Salesman was great with lots of knowledge on cars. Financing team did a good job with giving options on loans. Overall great experience... thank you. For my GV70 ”

“ I had an amazing experience with my car salesman, Andrew Duran. He was incredibly informative, professional, and attentive to everything I was looking for in a vehicle. Andrew made sure to explain all the key features of my new GV80, and he ensured the car was showroom ready when I drove it off the lot. The entire process was smooth and efficient from start to finish. If you’re looking for a great experience, check out World Car Hyundai and ask for Andrew Duran—you won’t be disappointed! ”

“ Visited 2 other dealerships but ultimately decided to purchase from Genesis of East San Antonio. This dealership had more inventory to choose from and I was able to find the perfect vehicle. The buying experience was pretty straightforward. My sales rep, Justin was very pleasant to work with. He made sure to explain everything to his best abilities and gave me peace of mind. An honorable mention goes to his boss, George. George was able to put together numbers that really worked for my budget. Overall, I would recommend anyone to purchase from this dealership if they’re in the market for a Hyundai or Genesis. ”

“ I absolutely love my GV80 Coupe !!! My salesman Mr. Gordon was patient, personable , knowledgeable and provided one of the very best car buying experiences I have ever had! The finance manager was just a wonderful and worked hard to get me the payment I felt comfortable with . So please don’t walk to this dealership instead run as you won’t be disappointed with the service and vehicles they offer 💜. ”

“ The service staff is always friendly,courteous, and professional. Very efficient and timely. The coffee is soo good. Spacious and comfortable waiting area. ”

“ This visit to the service department was excellent! IMHO they went above and beyond to resolve my issue. It was resolve quickly and the customer service from the service advisor was exceptional! ”

“ The customer service was personable and the servicing of my vehicle was great. We are highly satisfied. ”

“ I took my gv80 to World Car / Genesis of East San Antonio for maintenance and honestly everyone, they stand out in my opinion. The scheduling wait to get in was very reasonable and my overall experience was good. I do recommend genesis owners take their vehicle there for future services. I do have to drive ~50+ minutes to get there, but I have experienced too many disappointments by taking my vehicle in for routine maintenance at other Genesis service centers. I grew to understand why most negative comments from folks online are talking about the brand's service center. When you go to buy a Genesis, the service for your vehicle is highly talked up and the perks sound just amazing, but it's far from what an owner actually experiences. Or I should phrase it as "it's far from all my experiences". The Genesis brand is a bit young yet and it's growing at a great pace, so certain service locations will be better equipped to honor the luxury perks. Any service has been some sort of struggle for me in the past, but that was not the case at the World Car location. That place really changed my mindset and I don't feel that dread when thinking about the vehicle's up coming maintiance. Side note: Unfortunately I won't be able to use the valet services perk that comes with car based on distance from the shop, but it can be difficult to find a good shop that leaves you feeling confident to return for future services. So consider this location if it's not too far from you or it's not such a hassle to get there. Again, I do recommend this service center. ”

“ Saleswoman was very helpful answering our questions and friendly. ”

“ I recently bought a new Genesis V70 SUV. The salesperson, Gordon, “Sir Charles,”, was very attentive throughout the process. There were little things that I really had to go through that I would not expect when buying a luxury vehicle. I was told that items sold with the vehicle would not be put on the vehicle, specifically the rack on the roof, and the front license plate holder. I did get my roof rack put on after being told no at first. I’m still waiting for my license plates to come and then I will talk to whoever necessary. Once my car was purchased Nick Hallock has been awesome in showing me features of my car that was invaluable. ”

“ Let me begin by saying my wife and I love our new GV70 we purchased in October. However, the service has been terrible. They now have struck out with me and I’ll be taking our vehicle to the other dealership about an hour away. It began when I scheduled our first oil change for 7:30. When I arrived I was told the mechanics weren’t in and they’d get to me as soon as possible (Strike 1). When I scheduled an appointment to have a recall notice taken care of they initially had no idea what the recall was about (Strike 2). I was told they had no idea how long it would take so a shuttle was ordered. 45 minutes later I was still waiting (Strike 3). Again we love our Genesis, but we don’t like the service ”

“ Headlight assembly went bad on my G70 with 60k miles. They wanted $3000 for a new one and almost $800 to install. Found one on my own for $300 and installed it myself in 30 minutes. What a joke. ”

“ Yall should be ashamed of putting people in these vehicles with no loaner available when they break down. Yall suck ”

“ Tried to give the World car brand a shot 6 years later same horrible service. Walked the parking lot twice entered the show room twice with not one person to greet or acknowledge me. I know some were busy but I understand all dealership have plenty of inventory. I'll be heading to Boerne to make our next purchase. ”

“ Stay Away !!!!! ”

“ Like most of the other reviews, this dealership does indeed try to scam you out of your warranty. I went in for a routine oil change, and I’m still under the complimentary oil change warranty. When I pointed that out, the gentlemen in the service department said they aren’t supposed to look up cars VIN to verify so I’d have to produce the entire contract I signed upon purchasing my car to verify. (I don’t think I have to go in detail on how moronic that is). I should’ve just left at that point but I had to get an oil change that day so I bit the bullet. After 2 hours and the standard phone call you’d expect from other dealerships, the one trying to get you to replace all the filters and alignments for extra $$$, I was charged $202 after being quoted 150 total. If you HAVE to go here, be ready to go ahead and just email Genesis Corporate and open up a case. To whomever reads this review from that dealership, please know customers are not stupid and it’s incredibly embarrassing for a “professional” to be telling people they aren’t supposed to look up a VIN. Do you carry your car purchase contract around with you? ”

“ The service manager Paul is as clueless as it gets ”

“ This place is a disgrace to Genesis. ”

“ STAY AWAY!!! If you are a Genesis owner I would do your best to stay away from this place. They will try to not honor your warranty. PLEASE GO TO Genesis of Northwest San Antonio instead as they are an actual Genesis dealership and save yourself the headache. I went to get my horn replaced for the SECOND time this year already on a BRAND NEW 2023 GV80 with extended factory warranty. After a diagnostics they determined it was “water damage” They took a picture of some water spots on a horn and said this was the cause as if I am supposed to avoid driving in the rain and going through car washes at all cost. I had them take both horns off the upper and the lower which btw took 10 minutes they did it in front of me as I watched (crazy how fast things can get done when you are standing next to them) and they wanted to tell me it was going to be 2 hour labor estimated at 1k total, both horns look the same inside. What is even more pathetic is your service manager was pointing at the WORKING horn and telling me that’s why its not working you can see the water corrosion. The service manager was pointing underneath my car at water spots. I could not fathom how he was trying to seem surprised and show me water spots UNDERNEATH a car as if that is unusual. ”